We want you to be confident in our investment and in order to maintain quality, optimal presentation and ultimately overall lifespan of each and every piece of Kinfolk and CO. pottery, please adhere to the following guidelines.
- With proper handling, your products should maintain their appearance for years of service:
- Careful handling is a necessity, Kinfolk and Co ceramics are a handmade investment and more delicate as a result.
- Wherever possible, use appropriate storage techniques to avoid chipping or cracking.
- Ensure minimum contact with soft metals to reduce metal marking. Raw unglazed surfaces are more at risk for marking.
- To avoid scratching the unglazed surfaces, take care when handling so that surfaces do not slide over uneven or sharp surfaces, especially with raw exteriors and unglazed foot/base.
- Incorrect washing of the ceramics will likely cause damage.
- Set the dishwasher temperature for all cycles on the coolest setting and follow the manufactures guide for detergent usage. Assess water hardness and use softeners if necessary. Service your dishwasher regularly and use the cleanest possible water to avoid staining
- Wash all pieces before their first use and ensure items are washed promptly after use. Do not soak your ceramics or bleach with harsh chemicals as this may compromise the glazed surface. If necessary, a mild stain remover can be used to individually remove suborn marks.
- Use plastic or soft cloths to remove leftover food before washing as metal utensils or abrasives may damage the glazed surface.
- Compartmental plastic racks are recommended to avoid chipping or cracking during the washing cycle.
- Thermal shock can occur when the handmade pieces are exposed to extreme temperature changes. Avoid this as a practice, as it will almost guarantee breakages.
- After dishwashing, allow your pieces to cool before using and/or storing.
- Never pour cold liquid into a hot vessel or vise vera. Room temperature use is best, all around.
- Movement from cold storage straight into hot environments must be avoided